We provide carefully selected housing, social and individual care for our service users in need including those leaving foster care, by implementing the use of passport to independence of which we make sure that children under our care have the knowledge and skill they need when they are ready to live independently.
Our staff and management are fully trained to take into account the requirements of a diverse community and to provide all agreed services to residents from all ethnic, cultural and religious backgrounds without discrimination
Highest Standard of Care
Our rates designed to offer the highest quality of care and attention whilst offering fair value to the authorities.
While we aspire to deliver a high quality service we
recognise that there may be occasions where service users will wish to bring certain matters to our attention.
Our complaints procedure is available to our service users to ensure that all complaint issues are addressed. Where possible we aim to resolve these matters on an informal basis. If the issues are not resolved at this stage we will offer the opportunity to take a formal approach.
All incidents will be recorded and reported to the Local Authorities. Where there is an incident involving violence or a serious threat to our staff, the company preserves the right to issue a final warning immediately.
Our staff and management receive continuous training to ensure that they are always kept up to date with the latest developments relevant to the support given.
We have due regard and respect for all our service users and ensure they have uninterrupted access to all of our services.
All information relating to service users in our care is treated in a strict confidential manner. Where it is necessary to share information, this will be done in accordance with procedures agreed between our clients and us.
We recognise that some service users and young people may have experienced traumatic situations and have developed mistrust or suspicion of others. We treat this with sensitivity and assist them in accessing appropriate specialist assistance if required.
We will safeguard the welfare of young people by minimising the risk of harassment or abuses from others whilst they are accommodated by us.
In the delivery of service to the user group the following principles will be applied.
Provide a quality service which is accessible to all
Provide a range of safe and supportive environments where young people leaving care can be enabled to develop their practical skills and to manage their lives and use support networks in the community.
To acknowledge the diversity of individuals and young people and their needs and to value these.
To work in partnership with and foster working relationships with other organizations and agencies in improving standards of support provided to the service user.
At Crest Manor provide short term accommodation and support services to adults, families and young people to enable them to live independently in the community.
- Equal Opportunities
- Highest Standard of Care
- On-Going Training
- We listen to your complaints